Privacy Policy

Introduction

TitleHarbor ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. By using our website and services, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you submit a loan inquiry through our website, we collect:

• Contact information (name, email address, phone number, mailing address)
• Vehicle information (year, make, model, mileage, VIN)
• Financial information (income, employment status, estimated credit score)
• Loan preferences (desired loan amount)
• Geographic information (ZIP code, state of residence)

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device type)
• IP address and geographic location
• Pages visited and time spent on site
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Connect you with lenders in our network who may offer you a loan
• Process and respond to your loan inquiries
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and protect our business
• Send marketing communications (with your consent)

How We Share Your Information

We share your information with:

• Lenders: When you submit a loan inquiry, we share your information with lenders in our network who may contact you with loan offers.
• Service Providers: Third parties who help us operate our website and business (hosting, analytics, customer service).
• Legal Requirements: When required by law, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Personalize content and advertising
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Your Rights and Choices

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information
• Non-discrimination for exercising your rights

All Users

All users have the right to:

• Opt out of marketing emails by clicking "unsubscribe"
• Request access to your personal information
• Request correction of inaccurate information
• Contact us with privacy concerns

Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for data transmission, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.